Refund Policy
This policy covers payments for Lumichess Premium. Payments are taken by Dodo Payments, which acts as the merchant of record for your purchase, and refunds are issued back through them to the payment method you used. It sits alongside the Terms of Service, and where the two describe the same thing they say the same thing.
Cancel any time, and nothing more is charged
Monthly and yearly plans renew automatically until you cancel. You can cancel at any moment: open Settings, choose Membership, and press Manage billing, or use the link in your Dodo Payments receipt. It takes effect immediately for all future charges. There is nothing to ask for and nobody to email.
You keep Premium until the end of the period you have already paid for, and the account then returns to the free tier. Your data stays, although a free account keeps only your most recent profile report.
Cancelling a subscription is not the same as deleting your account. If you want both, say so by email, and see Deleting your account and your data.
Payments already made
Lumichess is run by one person. Rather than promise a refund window that could not be answered quickly and reliably, we do not offer a discretionary one. Payments already taken are not refunded, and a part-used period is not refunded when you cancel.
Two things are not affected by that. Your rights under the law where you live stand whatever this page says, and they are set out below. And if something went wrong with the purchase itself, a duplicate charge, a plan you did not choose, or a renewal taken after you had already cancelled, email us and we will put it right whatever the date. That is a mistake on our side, not a refund request.
Before paying, you can use Lumichess free. The free account gives you a full Game Report and a Profile Report with no card, which is there so you can judge the product before it costs anything.
Your rights if you are in the EU or the UK
Consumers in the European Union and the United Kingdom have 14 days to withdraw from a distance contract. Premium is an ongoing digital service rather than a one-off download, and for a service that right is not given up by agreeing that it can start immediately. So if you are an EU or UK consumer, you have it, and nothing on this page takes it away.
Withdrawing is not the same as a full refund. Where a service has already been provided at your request, the law allows us to keep an amount in proportion to what you used before you withdrew, and to return the rest. In practice, on a monthly plan a few days in that is a small deduction; on a yearly or lifetime plan almost all of it comes back.
To withdraw, email support@lumichess.com within 14 days of the payment. You do not have to give a reason. We will deal with it within the statutory time, through Dodo Payments, which is the seller of record for your purchase.
Lifetime
Lifetime is a one-time payment and never renews. There is nothing to cancel. As with the other plans it is not refunded, except where the law gives you a right to one.
Chargebacks
If something looks wrong on your statement, email us before opening a chargeback with your bank. A chargeback takes weeks and usually suspends the account while it is decided, and a genuine error we can settle the same day. We do not penalise anyone for asking.
Contact
Questions about this policy: support@lumichess.com. See also the Terms of Service and the Membership page.